.General contracting and sale conditions
1. Identification
These general contracting conditions apply to all commercial transactions carried out in our virtual store, www.cuchilleriadavidgarcia.es, domain operated by Cuchillería David García, a company legally incorporated in Spain (CIF: 09456026J), with registered office at address C / SAN JOSE, 28 (GALERIA ALIMENTACION MAYESI, POST 41) 28921 ALCORCON (MADRID).
2. Activity
www.cuchilleriadavidgarcia.es is dedicated to the sale and making available to the public of knives in general.
3. Contents and information provided on the web site
www.cuchilleriadavidgarcia.es reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.
www.cuchilleriadavidgarcia.es makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. Products that do not have an indicated price, or mark as price 0, are products that do not have the price at that time and before making the purchase you must ask us the price, which we will prepare a budget and send it to you by mail electronic.
The products contained in this website price plus 21% VAT in mainland Spain, and the Balearic Islands.
The photographs respect the physiology of the product as much as possible, but differences in color or distortion of measurements may occur depending on the calibration and resolution of the monitor screens.
4. Sales system. Order:
To make a purchase, the user must include the desired product in the "shopping cart" of the existing menu on the website www.cuchilleriadavidgarcia.es.
The prices of the products displayed on the website www.cuchilleriadavidgarcia.es include the Value Added Tax (VAT) that, where appropriate, is applicable.
The cost of customs or local taxes that must be assumed by the Client are not included in the price.
5. Payment method:
When placing the order, you can freely choose to pay for the purchases you make by credit or debit card, Bizum, and bank transfer. www.cuchilleriadavidgarcia.es confirms your order at the time you make the payment. All payment solutions are completely safe and guaranteed by banks. In the case of payment by credit card, we do not see your card details, the transaction is made directly between the issuing bank of your card and our bank, for greater security.
An order will not be processed until there is validation of your payment, and in cases of transfer, until the effective payment into the account.
6. Form, costs and delivery time:
In which address are the orders delivered? Orders will be delivered to the address you indicate at the time of request, therefore, www.cuchilleriadavidgarcia.es does not assume any responsibility when delivery cannot be made as a result of the information provided being incorrect, inaccurate or incomplete.
In the event that the order could not be received by the recipient, for any reason beyond www.cuchilleriadavidgarcia.es, or the recipient is repeatedly absent, www.cuchilleriadavidgarcia.es, does not assume any responsibility and reserves the right to Right to charge the client for the expenses incurred.
In the event that the good or service that is the object of the order is not available, we will inform you of this lack of availability and we promise to solve the problem as soon as possible.
Shipping way:
Cutlery David García takes your purchases to any part of Spain (Peninsula), Portugal, Balearic Islands, and European Union countries.And for the rest of the countries, please contact us to be able to give you a shipping price to your country, to be able to give you the lowest price by consulting with several courier companies and with the post office.
It is important to clarify that the costs are calculated per shipment and not per order.
Logically, the same order can contain several items with different delivery dates, allowing you to choose whether you want to receive the entire order in a single shipment, or in several.
By virtue of current legislation, in the event of non-execution of the contract by us, because the product or service that is the object of the order is not available, the consumer must be informed of this lack of availability.
7. Warranty:
www.cuchilleriadavidgarcia.es responds to the guarantees legally required by current regulations.
All products have a 24-month warranty against manufacturing defects. This Warranty includes shipping, material and labor, but according to the consumer goods warranty law, they are excluded from its coverage, the characteristics
characteristics of the product, inherent to its nature, as well as the damage caused by its misuse.
This guarantee does not include deficiencies caused by negligence, blows, use or improper manipulations, incorrect installation not carried out by the authorized installer when appropriate, or materials subject to wear and tear due to normal use.
The guarantee will lose its value:
- If some of the data of the same or of the proof of purchase are modified, altered or replaced.
- If both the identification number and the guaranteed object are manipulated or repaired without the knowledge of the authorized Installer.
To make use of the guarantee, it is essential to present the guarantee certificate together with the proof of purchase.
8. Changes:
In case of erroneous shipments, www.cuchilleriadavidgarcia.es will proceed to resend the order again, taking charge of the shipping costs.
In case of defective products, www.cuchilleriadavidgarcia.es will proceed to exchange the defective product, taking charge of the shipping costs, provided that:
In case the merchandise arrives damaged by transport defects, with obvious and visible bumps or breakages, the client must make the reservation on the delivery note or in writing to www.cuchilleriadavidgarcia.es within 24 hours from receipt . If these deadlines are not met, www.cuchilleriadavidgarcia.es reserves the right not to change the product.
In the event of a production defect, which is hidden and imperceptible when the merchandise is received and / or later becomes apparent, www.cuchilleriadavidgarcia.es makes its 24-month warranty available to the customer, proceeding to change the order .
To make your change, send us an e-mail, through the following address: info@cuchilleriadavidgarcia.es
Shipping costs will only be refundable in the case of wrong delivery or defective product.
9. Returns:
In case of withdrawal of the purchase and return by the consumer, www.cuchilleriadavidgarcia.es offers the customer within 14 business days to exercise their right to terminate the purchase contract, without any reason. Cancellations must be sent by registered letter with acknowledgment of receipt to: Cuchillería David García, to the address indicated in clause 1. In this case, the consumer will pay the costs of returning the product and the damages related to the returns of the product, if there would be.
The exceptions in the return of articles of the brand will be: products that have been made or manufactured expressly and to measure, or have been engraved or personalized for the client, since, due to their nature, their return is not possible.
The User, regardless of the means he chooses to communicate his decision, must clearly and unequivocally express that it is his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that cutleryvidgarcia.es makes available as a part attached to these Conditions, however, its use is not mandatory.
To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.
In case of withdrawal, cutleryvidgarcia.es will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the less expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which cuchilleriadavidgarcia.es is informed of the User's decision to withdraw.
cutleryvidgarcia.es will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, cutleryvidgarcia.es could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.
The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, he will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: products per
sonalized; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory-sealed; products that for hygiene or health reasons are sealed and have been unsealed after delivery.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun. , with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by cuchilleriadavidgarcia.es, they will have lost their right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.
In the following link you can download the Model withdrawal form:
https://www.cuchilleriadavidgarcia.es/download/formulario_de_desistimiento.pdf
The User can send his complaints, claims or any other comment that he wishes to make to cutleryvidgarcia.es through the contact information provided at the beginning of these Conditions (General Information).
In addition, cuchilleriadavidgarcia.es has official claim sheets available to consumers and users, and that they can request from cuchilleriadavidgarcia.es at any time, using the contact information provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between knivesvidgarcia.es and the User, the User as a consumer may request an out-of-court solution of disputes, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council , of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC. You can access this method through the website: http://ec.europa.eu/consumers/odr/.
10. Obligations of the buyer:
The client of www.cuchilleriadavidgarcia.es undertakes at all times to provide truthful information about the data requested in the user registration or ordering forms, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by www.cuchilleriadavidgarcia.es
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal hours for the delivery of goods. In case of breach by the client of this obligation www.cuchilleriadavidgarcia.es will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
11. Security and confidentiality:
www.cuchilleriadavidgarcia.es guarantees security and confidentiality in all its communications with its clients.
All on-line payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties. The data of the purchase process is stored in a database designed for this purpose.
www.cuchilleriadavidgarcia.es guarantees the protection and confidentiality of personal, domiciliary, payment and any other data provided by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection of Personal Character.
All the data provided by our clients to www.cuchilleriadavidgarcia.es or their employees will be included in an automated personal data file created and maintained under the responsibility of www.cuchilleriadavidgarcia.es.
In compliance with the provisions of Organic Law 15/1999 of December 13, customers of www.cuchilleriadavidgarcia.es can, at any time, exercise their rights of access, rectification, cancellation and opposition to their personal data by communicating it in writing to Cutlery David García with address indicated in clause 1.
In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep them for at least five years, so they cannot be erased or rectified.
icar even if the client requests it
12. Applicable legislation and competent jurisdiction:
The purchases made with www.cuchilleriadavidgarcia.es are subject to Spanish legislation.
